// PRIVACY POLICY
Privacy Policy
Last updated: October 2026
This policy explains how VPNRM handles data across its website, user panel, and subscription services. It applies to account management, use of international routes, and customer support. Data is processed to provide services, verify transactions, and maintain necessary security.
Account and Order Data
You can create an account with a username and password; no email address is required. Providing an email address is not a condition of registration, and email addresses are not used for marketing lists. VPNRM processes account identifiers, password verification data, plan status, and data usage to authenticate users, deliver subscriptions, and manage usage allowances.
Order records include the selected plan, amount, payment status, and transaction reference, and are used to activate services, verify payments, and handle refunds. Text and attachments submitted through support tickets are used to resolve the related issue. Please provide only what is needed for troubleshooting, and do not submit passwords, full payment credentials, or subscription keys.
No-Logs Policy and Connection Handling
VPNRM follows a no-logs policy: it does not record which websites users access through international routes, store browsing history, accessed content, or DNS query history, or create connection logs that could be used to reconstruct an individual's browsing activity.
Temporary session state needed to operate a connection is used only while that connection is active and is not retained as historical connection data after it ends. Aggregate data usage and subscription status needed for plan billing are account usage data and do not include destinations or content. Website login security events and service error information are used to protect accounts and troubleshoot issues, not to build browsing profiles.
Access Analytics and Local Storage
Website analytics help us understand page visits, traffic source categories, and entry-point clicks so we can improve content and user flows. Analytics cover the marketing website and user panel entry points, not external websites accessed through routes. Analytics data should not include passwords, subscription keys, or payment credentials.
Cookies and browser local storage are used to maintain login status, remember language preferences, and save necessary interface settings. Treat login credentials as sensitive information, and log out after using a public device. You can clear site data in your browser. Clearing or restricting storage may log you out, reset preferences, or make some features unavailable, but it does not automatically delete your server-side account.
Third-Party Payments and Data Sharing
VPNRM supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction network, and their own rules govern how they process data. VPNRM receives payment results and transaction references needed to verify orders. Users are not asked to submit payment account passwords in support tickets.
Data is shared only as necessary to deliver services, complete transactions, resolve disputes, or meet applicable legal obligations. Personal data is not sold. For USDT transactions, public records on the transaction network are outside VPNRM's control, and deleting an account cannot remove those records.
Data Retention and Deletion Requests
Account and usage data is retained for as long as needed to provide subscription services and resolve related disputes. Order records are retained as required for transaction verification, refund processing, and applicable laws. Support tickets, website security events, and analytics data are deleted or anonymized when their purpose has been fulfilled, and are not kept indefinitely for undisclosed purposes.
To access, correct, or delete account data, log in to the user panel and submit a privacy-related support ticket describing the scope of your request. VPNRM will verify account ownership and inform you of the outcome. Deletion may prevent continued use of a subscription. Transaction records that must be retained by law and materials relating to unresolved disputes are not eligible for immediate deletion; they will be handled once the relevant obligations have ended.
Policy Updates and Questions
When this policy is updated, the changes will be published on this page and the updated month at the top will be revised. Substantive changes to processing purposes, data scope, or user rights will be announced on the website or user panel. Where separate consent is required, a policy update does not replace that consent.
If you have questions about data use or the outcome of a deletion request, you can follow up through a user panel support ticket. Please also review the Terms of Service for subscription rules and refund terms.