Include the relevant order with your request
Sign in to the account used for payment, open a support ticket, explain that you’re requesting a refund, and include identifiable order details. If your account has multiple orders, specify which one. Keep plan questions, connection issues, and refund requests clear and separate.
You don’t need to frame a refund request as a technical issue. If you need help with a connection problem, describe the platform, client error, and access scenario separately. If you want a refund, say so directly to help route your request correctly.
Keep the ticket open and check the outcome
After submitting, keep your order and ticket records. Add any follow-up information to the same ticket. Don’t share passwords, complete subscription links, or sensitive payment details publicly. Provide only the order verification details requested in the ticket.
This page doesn’t specify refund processing times or unpublished procedures. Order verification and outcomes are handled through user panel support tickets. If you have questions about the terms, ask through a ticket before paying and choosing a billing type.